Privacy policy

Privacy Policy

At Urbanishh, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit or make a purchase from our website. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information when you interact with our website:

a. Personal Information

When you place an order, create an account, or contact us, we may collect:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment-related details (processed securely via third-party gateways)

b. Non-Personal Information

We may automatically collect certain information such as:

  • IP address

  • Browser type and device information

  • Pages visited and time spent on our website

  • Referring website URLs

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders

  • Communicate order updates, delivery status, and support requests

  • Improve our products, services, and website experience

  • Prevent fraudulent transactions and ensure platform security

  • Send promotional emails or offers (only if you opt in)

We do not sell or rent your personal information to third parties.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us:

  • Remember your preferences

  • Understand how users interact with our website

  • Improve performance and usability

You can choose to disable cookies through your browser settings, though some features of the website may not function properly.

4. Third-Party Services

We may share limited information with trusted third-party service providers, including:

  • Payment gateways

  • Shipping and logistics partners

  • Website analytics and marketing tools

These third parties are only given access to the information necessary to perform their services and are obligated to protect your data. All payment transactions are processed through secure, PCI-compliant payment gateways.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, or alteration. While no online platform can guarantee 100% security, we continuously work to maintain industry-standard safeguards.

6. Your Rights as a Customer

As a customer, you have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate or incomplete data

  • Request deletion of your personal data (subject to legal obligations)

  • Opt out of promotional communications at any time

To exercise any of these rights, please contact us using the details below.

7. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

8. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

  • Email: urbanishh.care@gmail.com

  • Business Address: Urbanishh, Sardar Patel Marg, Patel Colony, Jaipur, RJ, 302001, IN

Effective Date: January 21, 2026