Terms of service

Terms of Service

Welcome to Urbanishh. By accessing or using our website and services, you agree to be bound by the following Terms of Service (“Terms”). Please read them carefully before making a purchase. If you do not agree with these Terms, you should not use our website or services.

1. Account Terms

To access certain features of our website, you may be required to create an account. You agree to provide accurate, complete, and up-to-date information during registration and to keep your account credentials secure. You are responsible for all activities that occur under your account. Urbanishh reserves the right to suspend or terminate accounts that provide false information or violate these Terms.

2. Pricing and Payment

All prices listed on the website are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. We reserve the right to change product prices at any time without prior notice.

Payments must be made through our authorized payment gateways. We do not store your card or payment details. All transactions are processed securely through third-party, PCI-compliant payment providers.

3. Product Descriptions

We make every effort to ensure that product descriptions, images, and specifications are accurate and up to date. However, minor variations in color, packaging, or appearance may occur due to lighting, screen settings, or manufacturing updates. Urbanishh does not warrant that all product descriptions are completely error-free.

4. Order Acceptance and Cancellation

Placing an order on our website constitutes an offer to purchase. Orders are considered accepted only after confirmation and dispatch. We reserve the right to cancel or refuse any order due to reasons including but not limited to:

  • Product unavailability

  • Pricing or listing errors

  • Suspected fraudulent activity

In case of cancellation, any payment received will be refunded as per our refund policy.

5. Shipping and Delivery

Delivery timelines provided are estimates and may vary based on location, courier operations, weather, or other external factors. Urbanishh is not responsible for delays caused by courier partners or circumstances beyond our control. Ownership and risk of the product pass to the customer once the order is dispatched.

6. Returns and Refunds

We offer returns or replacements for eligible products in accordance with our Returns & Refunds Policy. Items must be unused, in original condition, and returned within the specified return window. Certain products may be non-returnable due to hygiene or safety reasons. Refunds, if approved, will be processed to the original payment method within a reasonable timeframe.

7. Prohibited Uses

You agree not to use our website for:

  • Any unlawful or fraudulent activity

  • Violating any applicable Indian laws or regulations

  • Infringing upon intellectual property rights

  • Transmitting malware, viruses, or harmful code

  • Attempting to gain unauthorized access to our systems

Violation of these conditions may result in immediate termination of access.

8. Limitation of Liability

To the maximum extent permitted by law, Urbanishh shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Our total liability, if any, shall not exceed the amount paid by you for the product in question.

9. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts located in Rajasthan, India.

10. Contact Information

For any questions or concerns regarding these Terms of Service, please contact us:

  • Email: urbanishh.care@gmail.com

  • Business Address: 28, Sardar Patel Marg, Patel Colony, Jaipur, RJ, 302001, IN

Last Updated: January 21, 2026